Tom Wood, CEO of top ranked Floor Coverings International wouldn't rest on success, after a customer survey revealed that some customers reported negative feedback. Wood wanted to know why. After investing in a review by outside vendors FCI changed its customer presentation, with positive results.
Tom Wood, CEO of top ranked Floor Coverings International wouldn't rest on success, after a customer survey revealed that some customers reported negative feedback. Wood wanted to know why. After investing in a review by outside vendors FCI changed its customer presentation, with positive results.
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